United Airlines changes its policy on bumping passengers

UNITED AIRLINES is making amends. After an unconscionable incident earlier this month, in which a passenger who refused to be bumped from a flight was forcibly dragged off the plane, on 27th April the airline announced 10 policy changes aimed at preventing such indignities in the future. Chief among them are increasing the maximum compensation offered to passengers who agree to be bumped to $10,000, and an end to the practice of forcing passengers on the plane to give up their seats against their will, unless they pose a safety risk.

Bravo, United? Not quite. The airline had little choice but to make big, public, rapid changes. In a survey following the incident at…Continue reading

This post was originally published in the Economist.

Advertisements
United Airlines changes its policy on bumping passengers

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s